Refund policy

Return & Refund Policy

Last Updated: July 3, 2026

At Arzoyi Ecom customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must meet the following conditions:

The item must be new, unused, and unworn.
The item must be in its original packaging.
All tags, labels, manuals, and accessories must be included.
The item must not show any signs of use, damage, or alteration caused by the customer.
Proof of purchase or your order number is required.

If your return request does not meet these requirements, we may be unable to approve the return.

Non-Returnable Items

The following items cannot be returned:

Items that have been used, worn, or damaged after delivery.
Products returned without their original packaging or accessories.
Gift cards.
Clearance, final sale, or non-returnable items (if marked as such at the time of purchase).
Personalized or customized products unless they arrive damaged or defective.

How to Request a Return

To start a return, please contact us before sending your item back.

Please include:

Your full name
Order number
Reason for the return
Photos of the product (if the item is damaged, defective, or incorrect)

Contact Information:

Email: support@arzoyiecominc.com

Phone: +1 (516) 530-8090

Our customer support team will review your request and provide return instructions if your return is approved.

Please do not send any items back without receiving return authorization, as unauthorized returns may not be accepted.

Return Shipping

If the return is approved, customers are generally responsible for return shipping costs unless:

The wrong item was shipped.
The item arrived damaged.
The item is defective.

We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos of the product and packaging. We will review the issue and arrange a replacement or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow:

1–3 business days for return inspection.
5–10 business days for your bank or payment provider to process and post the refund.

Processing times may vary depending on your financial institution.

Exchanges

We only replace items that are damaged, defective, or incorrectly shipped.

If you need an exchange, please contact our customer support team for assistance.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been dispatched, it cannot be canceled. You may request a return after delivery if your purchase meets our return eligibility requirements.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Arzoyi Ecom