Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship to all locations within the United States. We offer FREE shipping on every order, with no minimum purchase required.

2. How long does shipping take?

Order Processing: 1–2 business day
Transit Time: 5–7 business days

Please note that delivery times are estimates and may occasionally vary due to weather or carrier delays.

3. How much does shipping cost?

We provide FREE standard shipping on all orders within the United States.

4. How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number so you can monitor your package.

5. What payment methods do you accept?

We securely process payments through Shopify Payments. Depending on your checkout options, we accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and other payment methods supported by Shopify Payments.

6. What is your return policy?

We offer a 30-day return policy. Items must be new, unused, and in their original packaging to qualify for a return.

Please refer to our Return & Refund Policy for complete details.

7. How do I request a return?

Contact our customer support team with:

Your order number
Your full name
Reason for the return
Photos (if the item is damaged, defective, or incorrect)

We'll provide return instructions once your request is approved.

8. When will I receive my refund?

After we receive and inspect your returned item, approved refunds are issued to your original payment method.

Most refunds appear within 5–10 business days, depending on your bank or payment provider.

9. Can I cancel my order?

Yes, you may cancel your order before it has been processed or shipped.

Once an order has been dispatched, it cannot be canceled, but you may request a return after delivery if your order qualifies under our Return Policy.

10. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and include photos of the item and packaging. We'll work quickly to resolve the issue with a replacement or refund, where applicable.

11. How can I contact customer support?

We're available 7 days a week.

Business Hours: Monday – Sunday, 8:00 AM – 5:00 PM (EST)

Response Time: Within 12 hours

Email: support@arzoyiecominc.com

Phone: +1 (516) 530-8090

12. Is my payment information secure?

Yes. All payments are securely processed through Shopify Payments using industry-standard encryption. We do not store your complete payment information.

13. Didn't find your answer?

If your question isn't listed here, our customer support team is happy to help.